IT Service Management

The ISO 20000 Standard is globally recognised to help organisations in ever-changing service delivery environments, to manage increasing service demands and deliver value for customers, users and your own organisation. This standard can be applied to companies of all sizes in the private sector, but also to universities, charities, and public sector organisations. Achieving UKAS-accredited certification provides independent assurance to your existing and potential customers and other interested parties that you are delivering service quality through a consistent and reliable service that continues to add value. It can also give you that vital edge over your competitors.

• A core requirement for ‘doing business’ in both public and private sectors
• Demonstrates alignment with best practice industry standards
• Better management of service management risks, now and in the future
• Enables your organisation to establish robust processes for the planning, design, transition, delivery and improvement of services
• Provides a framework for meeting future regulatory requirements
• Demonstrates your commitment to service quality and continuity to key stakeholders
• Enhances the confidence and perception of your potential and existing clients, stakeholders and partners

Siguiente consultants will review your organisation’s current service management system processes against the requirements of the ISO 20000 Standard, and work with you to develop a plan and implement the necessary controls to achieve compliance. If required, our consultants will then assist you in ultimately achieving UKAS-accredited ISO 20000 certification.

Are you considering achieving combined certifications for ISO 20000 alongside other Standards such as ISO 9001 Quality and ISO 27001 Information Security? Do you already have certification to other ISO Standards and want to integrate ISO 20000 requirements with them? Siguiente consultants specialise in this combined approach, that is, implementing Integrated Management Systems.

For organisations that need to achieve two or more ISO standards, there are significant advantages in implementing these standards in parallel rather than taking a phased approach, in particular, the internal and external incremental costs can be significantly reduced. There are also significant resource economies to be achieved with projects addressing multiple ISO standards e.g. one gap analysis, one implementation programme, less potential for duplication and more effective integration of your management systems. Maintenance of an integrated management system is also more efficient in terms of audits, management review, documentation, and continued assessment.

The better and more effective your organisation is in planning and delivering services, then the knock-on effect is that your customers (internal or external) are going to be better at their jobs as well. Siguiente can help you to implement an ITIL-based ISO 20000-compliant IT service management system which ensures that you have a good understanding of your customer’s requirements and a strong focus on delivering the services that your customer needs. By adopting an ITIL-based structured approach to service delivery and support you are assured of reliable services capable of withstanding disruption. This not only enhances customer and employee satisfaction but improves your corporate image and demonstrates your credibility.

To find out more about our ISO 20000 certification process, please click here
If you already have ISO 20000 certification, please click here to find out more about how we can help you maintain and improve your existing management system.

Since 2007, Siguiente consultants have been instilling absolute quality into the delivery processes of a huge range of organisations, from SMEs to large corporates. Our team of qualified professionals including CISSP, PCI Security Standards Council QSA, MBCI, GDPR, IEMA, ESOS and CMIOSH qualified consultants) have developed and led UKAS accredited ISO and other standards-based service improvement programmes for private and public-sector organisations across the UK, EMEA, US and beyond, from 5 to over 20,000 people businesses.

Our knowledge and experience across a broad base of management and technical Standards make us uniquely equipped to help organisations to develop an ISO 20000 certified IT service management system and integrate with existing management systems to achieve all the associated economies and efficiencies in the system design, implementation and maintenance.

This experience, and the huge success of both the project delivery and maintenance phases of our standards-based practices, has been firmly based on two key principles: the ability of Siguiente consultants to look beyond the standard in question and identify, define and align with the real business drivers of our customers, and our innate ability to become one with our customer’s own management teams.

Our team of experienced quality and ITIL consultants have helped an extensive array of organisations achieve ISO 20000 certification as part of a standalone ISO 20000 ITSMS implementation or alongside other ISO and quality standards such as ISO 9001, 27001 and 14001. These organisations range from SMEs to large corporates as well as public and charitable organisations. To see some of our ISO 20000 clients, please visit our ‘Clients’ page.